Contacting Support

Providing the best possible support to our customers is very important to us. Please help us help you by following these guidelines.

Critical Issues

If you have a valid service contract and the issue is considered critical, please contact our Call Center and clearly state that this is a critical issue. Your Service Contract User Guide contains the necessary Call Center contact information.

Clear Description

It’s important that you write a clear description of the issue. Please include the current version number of your Micetro instance and related components and provide detailed information based on the following questions:

  • What were the circumstances when the issue occurred?

  • Did an upgrade take place recently?

  • Has anything specific to your DNS/DHCP changed recently?

  • Do you have any logfiles or screenshots available that might help diagnose the problem?

  • In which part of Micetro did the issue occur? For example, Micetro Central, the DNS/DHCP Agents, the Web Application?

Send Us an Email

Send an email to support@bluecatnetworks.com with the answers to the questions above. We will get back to you as soon as possible.

Support Contracts

If you have a Support Contract, please refer to the contract for more information.