.. meta:: :description: Instructions for contacting support :keywords: contact, support, contract .. _support: Contacting Support ================== Providing the best possible support to our customers is very important to us. Please help us help you by following these guidelines. Critical Issues --------------- If you have a valid service contract and the issue is considered critical, please contact our Call Center and clearly state that this is a critical issue. Your Service Contract User Guide contains the necessary Call Center contact information. Clear Description ----------------- It's important that you write a clear description of the issue. Please include the current version number of your Micetro instance and related components and provide detailed information based on the following questions: * What were the circumstances when the issue occurred? * Did an upgrade take place recently? * Has anything specific to your DNS/DHCP changed recently? * Do you have any logfiles or screenshots available that might help diagnose the problem? * In which part of Micetro did the issue occur? For example, Micetro Central, the DNS/DHCP Agents, the Web Application? Send Us an Email ---------------- Send an email to `support@bluecatnetworks.com `_ with the answers to the questions above. We will get back to you as soon as possible. Support Contracts ----------------- If you have a Support Contract, please refer to the contract for more information.