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This guide applies to the following operating systems: Windows, Solaris, Linux, and Mac OS X

Component Overview

There are three main user interfaces for the Men & Mice Suite; Management Console, Command Line Interface and the Web Interface. Multiple copies of each may be installed, and multiple copies can be logged in at once to manage your servers.

Figure 1

Please click on any of the following links for more details on a specific component.

 

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This guide contains instructions to install each of these components. It is not necessary to read this entire document; but it is recommended that the relevant sections are reviewed.

Once installation is complete, you can get more detailed information from the Men & Mice Suite User's Guide.

Minimum System Requirements

Component/Operating System Matrix

 Click here to see more ...
 

Windows

Solaris

Linux

Mac OS X

Men & Mice Management Console

+

-

-

-

Men & Mice Command Line Interface

+

+

+

+

Men & Mice Web Interface

+

+

+

+1

Men & Mice Central

+

+

+

+

Men & Mice DNS Server Controller

+

+

+

+

Men & Mice DHCP Server Controller

+

+

+

-

Men & Mice Updater

+

+

+

-

Supported Systems

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Operating System

  • Windows 2003 or later
  • Solaris 9 or later for UltraSparc
  • Solaris 10 or later for x86
  • Red Hat Enterprise Linux 5 or later for x86
  • SuSE Linux 10.0 or later for x86

  • Ubuntu 10.4 LTS or later for x86

  • Mac OS X 10.5 or later 3

DNS Server

  • Microsoft DNS
  • BIND 9.3 or later 5

DHCP Server

  • Microsoft DHCP
  • ISC DHCP 3.0.6 or later 5
  • Cisco IOS 12.3 - 15.1 with DHCP support

Men & Mice Web Interface

  • Microsoft IIS 4
  • Apache 2 web server 2.2/2.4 5

Database Servers

  • MS SQL Server 2008/R2

1 Men & Mice Web Interface for Mac OS X requires Mac OS X 10.5.
2 Men & Mice DHCP Server Controllers for Windows require an English Server edition of Windows. Men & Mice Central runs better on Windows Server.
3 On Mac OS X 10.4.x, the BSD Subsystem is required.
4 When using IIS 7 the IIS 6 Management Compatibility and ISAPI Extensions role services are required.
5 The BIND name server and Apache web server are supported on all platforms except Windows. The ISC DHCP server is supported on all platforms except Windows and Mac OS X.

Networking requirements

The following services need to be able to listen for connections on the following ports. This needs to be configured in a firewall that can either reside on the servers themselves or externally.

Service NamePortProtocolSource
DNS Server controller1337TCPCentral
DHCP Server Controller4151TCPCentral
Men & Mice Central1231TCPManagement Console, MMCLI, Web Interface
Men & Mice Updater4603TCPCentral

 

Installation Overview

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If you are upgrading, please see Upgrade Notes

Installation outline

  • Step 1: Download the required components

  • Step 2: Install Men & Mice Central on some server. Note that only a single instance of Men & Mice Central is required.
  • Step 3: Install a Men & Mice DNS Server Controller for ISC BIND on each server running ISC BIND.
  • Step 4: Install Men & Mice DNS Server Controller for MS DNS either on each MS DNS server, on the same server as Men & Mice Central, or on any other convenient Windows Server.
  • Step 5: Install a Men & Mice DHCP Server Controller for ISC DHCP on each ISC DHCP server and/or nearby to any Cisco IOS devices used as DHCP servers.
  • Step 6: Install a Men & Mice DHCP Server Controller for MS DHCP either on each MS DHCP server, on the same server as Men & Mice Central, or on any other convenient Windows Server.
  • Step 7: The various user interfaces may be installed wherever convenient.

The latest version of the Men & Mice Suite components can be downloaded from the Men & Mice website.

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The first connection to a new installation of Men & Mice Central must originate from Men & Mice Management Console. A connection from Men & Mice Web Interface or Men & Mice CLI will be refused until after the First Use Wizard has been completed using the Management Console

Detailed installation instructions for each OS

Additional Installation Notes

General information

Nearly all components come with installers. Installers on Unix (except Mac OS X) are interactive and require knowledge of how each service is installed on that operating system, because of the wide variety of configurations in Unix systems.
Men & Mice CLI is an exception on some operating systems - it has no installer, and can be manually installed wherever convenient in the file system after it is extracted from its distribution archive.

A high level overview of the installation steps can be found in the following knowledge base article: https://otrs.menandmice.com/otrs/public.pl?Action=PublicFAQZoom;ItemID=72

The first time Men & Mice Management Console connects to Men & Mice Central, a setup wizard will take you through the steps of entering licenses and configuring connections to DNS and DHCP servers.

Single Sign-On and the Men & Mice Web Interface

If you wish to use single sign-on with the Men & Mice Web Interface, in addition to enabling the feature after installation using Men & Mice Management Console, you will also need to do the following:

  • Using the IIS Administrator application, select an authentication method other than Anonymous and Basic for the MenandMice web folder.
  • Edit the file Index.htm in the MenandMice web folder (probably C:\Program Files\Men & Mice\Web Interface\web), and change the redirection so SSO=1 argument is specified.

Upgrading the Men & Mice Suite

Back Up Beforehand

Before starting the upgrade is advisable to back up the Men & Mice Central database beforehand. You can back up the database in one of two ways:

  • stop the service and copy the data, or
  • use the Men & Mice CLI to backup the database, using the backup command.

For version 5.5 and later, the database is a single file named mmsuite.db. See this page for finding the location of the database. For previous versions, the database is made up of a series of .dbf, .cdx, and .fpt files all in one directory (e.g. /var/qdns/qdnscentral).

Automatic Updates

Starting with version 6.2, the Men & Mice Suite is able to handle the updates of each component automatically. Make sure that the Men & Mice Updater is installed and running on each machine that is running a DNS or DHCP Controller. Also make sure that the firewall is configured to allow the Updater to communicate with Men & Mice Central. See Networking Requirements.

To check if any updates are available, in the Management Console, navigate to Tools -> Check for updates. From there an update can be initiated.

System Requirements

Please review the Supported Systems before upgrading. There might have been some changes in what software is supported in the new version.

Upgrade Procedure

To upgrade the Men & Mice Suite manually, each installer for each component should be run. The installers will upgrade the corresponding component.

Upgrade Notes

New Storage Format

If you are upgrading from version 5.1 or older you should be aware that Men & Mice Central 6.4 uses a new data storage format. When upgrading Men & Mice Central from version 5.1 or earlier, your data will be converted to the new format if the installer can find it. Otherwise, a new database will be created; your old data is still in its previous location, but it is not practical to merge the old data with new data.

New Access Model

If upgrading from version 5.1 or earlier, and if the DHCP module was used in the older version, note that the new access model means that the data tables for DHCP access rights in the new version are not analogous to the access rights tables in the old version. After installing version 6.4 you should review and update the DHCP access rights.

New Method of Controlling MS DHCP Servers

In version 5.6.1 and earlier, Men & Mice Central used the Microsoft API for DHCP server management, controlling DHCP servers directly. This function has now been moved to Men & Mice DHCP Server Controller, and Men & Mice Central sends all requests through this new component. This means that it is no longer necessary to configure Central to run under a user account with DHCP management privileges. Instead, it is nearly always best to let Central run as a local system service.
The account previously used to run Central can now be used for the DHCP Server Controller if it will be used to control DHCP service on servers other than the server on which the DHCP Server Controller is installed. Note that the DHCP Server Controller can run as a local system service and still control a DHCP service running locally.

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