Providing the best possible support to our customers is very important to us. Please help us help you by following these guidelines.
If you have a valid service contract and the issue is considered critical, please contact our Call Center and clearly state that this is a critical issue. Your Service Contract User Guide contains the necessary Call Center contact information.
It is important that you write a clear description of the issue. Please include the current version number of the Men & Mice Suite and related components and provide detailed information based on the following questions.
- What were the circumstances when the issue came up?
- Did an upgrade take place recently?
- Has anything specific to your DNS/DHCP changed recently?
- Do you have any logfiles or screenshots available that might help diagnose the problem?
- In which part of the Men & Mice Suite did the issue come up? E.g. Management Console, DNS/DHCP Controller, Men & Mice Central, Web Interface?
Send an email to us
Send an email to firstname.lastname@example.org with the above information. We will get back to you as soon as possible.
If you have a Support Contract, please refer to the contract for more information.